Tactical Philanthropy on pain-in-the-ass givers:
Somehow I keep picturing a waiter in a restaurant telling a customer who is complaining about the meal, “Sir, if you can’t complain nicely, I’m not going to serve you any more”. And then the diner leaving the restaurant and never coming back.
Can we come up with some sort of metric that measure the ROI on the interactions with such donors?
Three phone calls from a donor in one week complaining about how their name wasn't in large enough type on the donor recognition plaque: -$2,000.
Two outbursts during a donor gathering about feeling "marginalized": -$2,350.
Four threats to "pull my generous, heart-felt support for this damn organization" if junior doesn't get that marketing internship: -$3,700?
Shoving donor into their Jaguar and telling them never to come back: priceless.